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RAB Lighting Product Warranties

The following warranties apply to RAB Lighting Inc. ("RAB") products that meet all of the following conditions: (a) the product was purchased by a contractor on behalf of the end-user or by the end-user from an authorized RAB distributor who purchased the product directly from RAB and from no other source; (b) if the product has been installed, the entire installation was performed by a licensed electrician or under the supervision of a licensed electrician and the product was in its original, unopened and new condition at the time of installation. By way of example only and not in limitation, products purchased from anyone other than RAB or its authorized distributors, including from third party resellers on-line through Amazon, EBay or any other service, are not covered by any RAB warranty.

RAB LIGHTING DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO ALL OTHER PRODUCTS, INCLUDING WITHOUT LIMITATION PRODUCTS THAT HAVE BEEN PURCHASED FROM ANY PERSON OR ENTITY OTHER THAN AN AUTHORIZED RAB DISTRIBUTOR, OR INSTALLED BY ANY PERSON OR ENTITY OTHER THAN A LICENSED ELECTRICIAN OR UNDER THE SUPERVISION OF A LICENSED ELECTRICIAN, AND ALL PRODUCTS THAT ARE USED OR ARE OTHERWISE NOT IN THEIR ORIGINAL RAB LIGHTING PACKAGING AT THE TIME OF INSTALLATION.

General Product Warranty.  Each RAB product will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the end-user. Powder Coat paint finish on products other than natural aluminum or brass will not exhibit cracking, peeling, excessive fading or corrosion during the warranty period.

Five (5) Year No-compromise LED Product Warranty.  Each RAB LED product other than the specific LED products expressly identified below which are covered by the warranty associated with those products, including the LED electronics and components of its properly installed LED product will be free from defects in materials and workmanship for a period of five (5) years from the date of delivery to the end-user. Exceptions apply as defined in product specificiation sheets which are incorporated herein by reference. Defects in material or workmanship do not include improper installation or operation, alterations, power surges or overheating due to external conditions.

The 5 Year No Compromise LED Product Warranty includes the following performance criteria:

This is limited to the repair and replacement of parts or the product and potential in RAB's discretion for necessary costs of services required to repair properly installed RAB LED products. If the RAB LED product fails the above warranty, RAB will provide at least one of the following remedies subject to all limitations stated herein with no other obligations:

  1. Provide a replacement RAB LED product; or
  2. Potentially contribute to the cost of a technician for the repair or replacement of a defective RAB LED product subject to RAB's sole discretion; or
  3. Upon returning the covered LED product, refund the purchaser the purchase cost for the covered LED product and potentially reimburse the purchaser the reasonable, customary, and necessary costs for replacing the product with an alternative product in RAB's sole discretion;
  4. Potentially contribute to the cost of a lift rental, if deemed necessary by RAB and in RAB's sole discretion

A RAB LED product can be returned to the original place of purchase for immediate replacement; or RAB can directly ship the replacement product

Warranty Claims can be made contacting RAB Customer Service at 1-888-722-1000 Monday - Friday 8:00 am to 8:00 pm Eastern time. RAB may request the product be returned or discarded, depending on criteria determined by RAB at the time of the claim.

Five (5) Year Limited LED Product Warranty.  Each RAB LED product in thne Product Lines identified below, including the LED electronics and components of its property installed LED product will be free from defects in materials and workmanship for a period of five (5) years from the date of original sale. The product shall be considered defective only if 10% or more of the LED components fail for such product.

Exceptions apply as stated on product specification sheets incorporated herein by reference. Defects in material or workmanship do not include improper installation or operation, alterations, power surges or overheating due to external conditions.

This Limited RAB LED Warranty covers the following performance criteria (and no other criteria):

RAB Product Lines covered by the Five (5) Year Limited LED Product Warranty include:

RAB will replace these products with the same model or issue a credit for the purchase price of the product that fails to meet this Limited Warranty and not provide any other remedies. A RAB LED product can be returned to the original place of purchase for immediate replacement; or RAB can directly ship the replacement product.

Warranty Claims can be made contacting RAB Customer Service at 1-888-722-1000 Monday - Friday 8:00 am to 8:00 pm Eastern time. RAB may request the product be returned or discarded, depending on criteria determined by RAB at the time of the claim.

Ten (10) year Warranty.  The No-compromise Warranty for LED Products shall apply to the following RAB products except that the warranty period will be ten (10) years rather than the standard five (5) year period.

Ten (10) Year Limited LED Product Warranty.  The 5 year Limited LED Product Warranty shall apply to the following RAB products except that the warranty period will be ten (10) years rather than the standard five (5) year period.

RAB Product Lines covered by the Ten (10) Year Limited LED Product Warranty include:

Pole Warranty.  Each RAB Pole will be free from defects in materials and workmanship for a period of (1) year from the date of delivery to the end-user. Powder Coat paint finish on products other than natural aluminum or brass will not exhibit cracking, peeling, excessive fading or corrosion during the warranty period. Poles must be installed by a properly insured and licensed contractor using the supplied anchor bolts and mounting templates. The information provided in the RAB Pole Order Form is critical in determining the location, conditions, intended use, and other requirements ("Application Specification") with respect to the use and installation of a pole product. Using a pole product in any manner other than as disclosed in the Application Specification automatically voids the warranty and may cause failure resulting in injury, death or significant property damage.

Sensor Warranty.  Each RAB Sensor will be free from defects in materials and workmanship for a period, starting from the date of delivery to the end-user, defined as follows:

Exceptions and Other Limitations.  None of the warranties stated herein shall apply and RAB makes no representations or warranties with respect to:

  1. plastic globes and polycarbonate lenses of non-LED fixtures;
  2. problems caused by acts of god including without limitation lightning strikes;
  3. problems caused by any improper action or failure to act by any person or entity other than RAB, including without limitation problems caused by improper installation by the buyer, an authorized RAB distributor, or any other person or entity;
  4. any housing or arm that are pierced for any reason, including without limitation, piercing caused by installation of sensors, photocells or any other purpose. The installation must be sealed properly to maintain water tight operation; any piercing will void the RAB warranty;
  5. using or installing a sensor product in any manner other than as disclosed in the RAB Owner's Manual; and
  6. use of RAB sensors with Instant Start ballasts; use with Instant Start ballasts will void the RAB warranty.
  7. To the extent that RAB's warranty covers costs for labor, equipment, and services under the No Compromise Warranty, such costs must be approved by RAB prior to incurring such costs. Failure to secure such approval will result in voiding that portion of the warranty and RAB reserves the right to reject payment for such costs.

Remedy.  RAB's obligations for breach of warranty shall be limited to what is stated in the relevant warranties above and provided that buyer gives RAB written notice and returns the defective product to RAB in accordance with RAB's return material authorization (RMA) policies, and RAB confirms the defect. Except as otherwise stated herein and approved by RAB's in advance of any costs, Buyer is responsibile for all costs to de-install defective products and re-install replacement or repaired products and RAB shall not be liable for labor or other costs related to de-installation or re-installation.

DISCLAIMER.  THE FOREGOING WARRANTIES ARE IN LIEU OF, AND RAB EXPRESSLY DISCLAIMS, ALL OTHER REPRESENTATIONS, GUARANTEES AND WARRANTIES, EXPRESS OR IMPLIED IN FACT OR BY LAW, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE. THE FOREGOING WARRANTIES STATE RAB'S ENTIRE AND EXCLUSIVE LIABILITY, AND BUYER'S SOLE AND EXCLUSIVE REMEDY, IN CONNECTION WITH THE PRODUCTS AND ALL PARTS, THEIR DESIGN, SUITABILITY FOR USE, INSTALLATION AND OPERATION.

LIMITATION OF LIABILITY.  RAB shall not be liable under any theory of relief, including without limitation breach of warranty, breach of contract, tort (including negligence), strict liability, or otherwise, arising out of or related to any breach of warranty, any RAB products and the use thereof, or any other acts or omissions of RAB for: (i) any indirect, incidental, special or consequential damages, whatsoever (including without limitation, loss of anticipated value of a business or its reputation) or (ii) any damage or loss in excess of the price actually paid by buyer to the authorized RAB distributor for the products that caused the damages. Any action by buyer must be commenced within one year after the cause of action has accrued.

Miscellaneous.  These product warranty terms shall be governed by the laws of the State of New York. Buyer consents to the personal jurisdiction and venue of the courts of the State of New York. Any legal or equitable claim of any nature arising hereunder shall be filed and maintained in the state or federal courts in the State of New York and buyer agrees that such courts are a convenient forum for adjudication. In the event that suit is necessary to recover amounts owed RAB, buyer shall be liable for reasonable attorney's fees, interest and costs of collection. No agreement or understanding varying the terms and conditions hereof shall be binding upon RAB or buyer unless in writing and signed by duly authorized representatives of both parties. These product warranty terms shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns.